business texting software
Messaging
The single messaging platform for your team to connect with leads and customers through texting, Google Messaging, Facebook Messaging, video chat, and voicemail.
3x
Higher conversion
Reviews requested via text message vs reviews requested via email
95%
Of messages are read
Texts have a 99% open rate. 95% of those texts are read within 5 minutes
10x
Faster than calling
Text messaging is the new standard for quick and easy communication
“Birdeye allows Smile Workshop to meet our patients where they’re at within their preferred channel of communication using one central dashboard. It is a game changer for the patient experience!”
Brandon Dowdy-Ernst,
Chief Experience Officer, Smile Brands
20%
Increase in leads per month
35%
Decrease in response time
95%
Open rate for SMS
All In One Messaging
Easily engage customers on text, social, webchat, and more
Inbox
Convert inquiries and respond to customers from text, social, voicemail, email, and video chat in one place – no need to log into 5 different apps.
Texting
Text messages get 45% response rate compared to 6% for email.
Make your business textable. Text your customers 1:1 at any point in the customer journey – after a review, survey, or after a ticket.
Google Messaging
When leads contact you on Google Business, engage and convert them instantly right from within LocalSuit.
Facebook Messaging
When customers or prospects reach out to you via Facebook Messenger, connect with them instantly right from within LocalSuit. Leverage instant alerts, conversation assigning, and the value of connecting on one of the world’s largest consumer platforms.
Video Chat
Meet face-to-face with customers with video calls even if you physically can’t. Any device. No dialing-in. No pins. No downloads – make joining meetings frictionless for your customers.
Receptionist
Just two missed calls each week equates to 104 potential lost sales each year.
Never miss a customer call. Answer calls without picking up the phone. All calls get answered and delivered to you in a centralized inbox. Read the voicemail transcript or listen to the audio, then text the caller back.
Teams
90% of decision-makers feel multiple collaboration tools in the workplace make workers more efficient.
Get every question answered instantly by the right people. Group customer messages by teams, reduce response times, improve collaboration and keep everybody on the same page.
